Frequently asked questions

Delivery and Pick Up

Do you do delivery on Weekends/Public Holidays?


Unfortunately your order is not able to be delivered as we're closed on Weekends and Public Holidasy. If your order is placed on Weekend or on a Public Holiday it will not be processed until the next businesss day.




Can I place an order and pick up at JFC Brisbane or Gold Coast on the same day instead of online?


Unfortunatelly we only accept a pick up order online. This is to ensure your order is processed carefully. Please place your order online and pick up your order once it's confirmed.




When can I pick up my order?


Your order will be ready for a pick up once you receive the order confirmation email. Please pick up your order within 2 weeks otherwise it will be automatically canncelled and administration fee of $15 will be charged. For more information, please click here.




Do you deliver to my area?


JFC Home Delivery Service is currently only available in Brisbane & Gold Coast. Please check the areas we deliver here.




I received the item that I didn't order! / I didn't receive the item I ordered!


We're so SORRY! Please make a claim here, we will deliver/exchange with no delivery fee and refund for the item.